career summary
I'm a well-organized and reliable individual who enjoys tackling multiple priorities with a positive attitude. I’m always ready to take on extra responsibilities to help the team succeed, and I have a knack for handling several projects at once while keeping everything accurate and on track.
Education
2018 - 2019
IAP Career College
I successfully completed my personal concierge certification with a 98% score, demonstrating my dedication to excellence and expertise in providing top-tier service.
2001 - 2005
Concordia University College
I earned my Bachelor of Arts degree in Psychology, gaining a strong foundation in human behaviour, mental processes, and research methods. This academic experience has equipped me with valuable insights into understanding and supporting others.
1994 - 1999
Ecole J.H.Picard
I completed my high school diploma through a French Immersion program, becoming proficient in both English and French. This bilingual education enhanced my communication skills and deepened my cultural understanding.
PROFESSIONAL EXPERIENCE
2017 - current
Personal Concierge
Self Employed
Providing comprehensive assistance to personal and corporate clients by researching and developing resources, systems, and solutions. Manage schedules, projects, appointments, and tasks, while also planning and executing events with precision.
2016 - 2021
Condo Corporation 0520612
Managed operations of 7 commercial condo units. Resolved problems, improved operations and provided exceptional service. Responsible for research and hiring of all contractors, financial
management, and ensuring all projects were completed on time and within budget.
2009 - 2017
Haggar Residence
Provided multifaceted services to career professionals. Kept track of schedules, appointments, and meetings. Provided general administrative support including scheduling meetings, making travel
arrangements and managing documentation.
2006 - 2009
Holt Renfew Edmonton
Responsible for supervising a (25 line) switchboard, reception, general office, accounts payable and daily balancing functions. Responded to general inquiries and acted as store receptionist. Responsible
for staff scheduling as well as new hire training.
2005 - 2006
Eveline Charles WEM
Managed customer reception and switchboard operations, overseeing front desk duties including client check-ins and check-outs. Maintained accurate client files, prepared weekly reports, and coordinated staff scheduling and training to ensure smooth daily operations.